FAQs

We hope you will find the answer to your query here. If you need further help or information please email info@mcmillantheatre.com

 

What is happening to the shows coming up soon at The McMillan Theatre?

Following the Government’s recent guidance all events at The McMillan Theatre have been suspended from 17 March 2020.  We are working towards postponing as many shows as possible to reduce the financial implications that cancelling will have. This is being done on a month by month basis, please bear with us as we will contact you about any shows you have booked, but as you can expect we have a lot of shows to work through.

Please be assured that we are working as quickly as possible to put the appropriate actions in place however this is a very busy time for us and we appreciate your patience and understanding.

Please be aware that we can only communicate directly with the customer who made the original booking.  If you made a booking on behalf of someone else, please could you contact them to let them know or if someone else booked for you, please contact them.

 

What happens to my tickets if a show is postponed to a new date?

All tickets will be moved to the rescheduled performance and all tickets currently held will be valid for the new date.  If you already have tickets booked for this event they will be valid for the re-scheduled date and they do not need to be re-issued or re-printed. 

If you booked e-tickets you should be able to view and print your new tickets from your account on our website if you wish to do so.

Go to www.mcmillantheatre.com and select the following options:

 

What happens if I cannot attend on the re-scheduled date?

We will be able to refund your tickets if you inform us that you are not able to attend the re-scheduled performance before the original date of the performance.

If you require a refund, please email info@mcmillantheatre.com from the email address which was used when making your purchase stating the performance you were due to attend.

Please let us know if you would accept a credit to your McMillan Theatre customer account to be used against a future performance or, if you paid by card, you can request a refund to be made to the payment card with which the tickets were originally booked. 

Please be aware that we can only communicate with and refund the customer who made the original booking.  If you made a booking on behalf of someone else or someone else booked for you, please could you contact them to let them know.

 

My event has been cancelled and re-scheduled – what does this mean?

A small number of events will be cancelled and a refund made of all tickets but the event will also then be re-scheduled to a later date.   If you wish to attend on the new date you will need to re-book tickets for the re-scheduled performance.

 

My tickets are for an event later in the year – will my event take place?

Initially we will be postponing or cancelling events on a month by month basis and it is still possible to book events later in the year.  Depending on government advice we will be posting further statements over the coming weeks about the status of forthcoming shows.  Where performances do not proceed we will make contact with customers at the appropriate time to advise on the next steps.

 

Can I cancel my tickets for an event later in the year?

At the moment, if your event has not been rescheduled or for any tickets which have been booked since 1 April 2020 our standard terms and conditions would apply and tickets are currently non-refundable or transferable.  Please see our Terms and Conditions for further details. 

However, we will continue to respond to and follow government advice and will be posting further statements over the coming months.

 

What should I do if I am in the extremely vulnerable or increased risk groups?

We will continue to respond to and follow government advice over the coming months.

If you have had a letter to say that you are in the ‘shielded/extremely vulnerable group’ of people most at risk or have had advice from your doctor to self-isolate then we would be able to return and refund your tickets.

If you are in the group of ‘people at increased risk’ and the advice continues for this group to stay at home nearer the date of your performance, then we will follow this advice and would be able to offer to return and refund your tickets.  Please contact us preferably 4 weeks before your event about your booking if you are in the ‘increased risk’ group.

If you have any other concerns over your health please contact us before your event and we will consider each request on an individual basis.

Refunds will either be offered as a credit to your McMillan Theatre account, which can then be used against a future performance of your choice, or to the card with which you made your booking.

 

Can I still order Postal Tickets?

Unfortunately we are currently not able to process tickets at the Box Office and so Postal Tickets are currently suspended for new bookings.  Postal tickets will be resumed when the Box Office reopens at the Theatre.